Client Tips

Working at an agency allows me to develop an additional skill, client contact. Honestly, everyone has clients. In other parts of the field the client could be the boss or a company partner.

 

So as I approach the end of my first year in the field, I wanted to pass along a couple of client service tips I learned along the way for entry level professionals, like myself, or for those who are eager to enter the field.

 

1. Make their job easier. Coming from a college environment with group projects, I was accustomed to working with equals and pulling resources together to reach a final goal. Each team member ideally shares the weight of the work in this collaborative environment. Although working with a client is collaborative, my number one responsibility is to make life easier for the client. The client hired my firm to help them.
2. Sit back. I have a lot to offer as a professional. However, my role as an account associate is to allow my team leaders to direct the interaction with the client. I should interject with valuable input, but not control the situation.

 

Do you remember those early years as a professional? Do you have any client service advice?

 

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